Pick n Wash service terms

Terms of use

Pick n Wash collects, washes, dries, presses and returns laundry to the address you set in the app. Every order is placed through your own Pick n Wash account, and confirming an order means accepting the terms shown in the app at that moment.

• Minimum 100 THB per order
• Free pickup and delivery when the service charge reaches 399 THB and you are within 3 km of a service point
• Below 399 THB, delivery is 79 THB
• Beyond 3 km, 20 THB per additional km, rounded up to the next km
• 09:00-12:00 · 13:00-16:00 · 18:00-20:00 · book up to 5 days ahead · Return slots start 2 days after the pickup slot and run up to 7 days
• 30% of the wash charge (delivery excluded) · minimum 200 THB · order by 14:00
• The quantity and final total are based on the actual count taken at pickup, and are always shown for you to check before payment.
• Items needing special care, or already damaged, are flagged to you and confirmed before we proceed.

Package terms

Packages are counted in items and can be split across several pickups until the quota is used or the package expires. The item count, validity, minimum per pickup and the number of included trips are stated on each package card and in the app before payment.

• Counted by the actual items recorded at pickup
• Excludes bedding, suits, dry cleaning, delicates and express orders
• Remaining quota is not refundable or exchangeable for cash
• Trips beyond the included allowance cost 79 THB each

Cancellation policy

You can cancel an order yourself in the app as long as you have not paid and no driver has set off to collect. Cancelling closes the bill and the request and automatically returns any package quota that was held.

In the following cases you cannot cancel yourself — message us in chat and the team will handle it:

• Payment has been completed
• A transfer slip has been submitted and is under review
• A driver is already on the way, or work has started

Lost or damaged items

Report it in the app within 7 days of receiving your laundry back. If there is no reply within 24 hours the case is escalated to the Pick n Wash team automatically.

In every case Pick n Wash takes the report and follows it through for you. You never need to contact anyone outside our own channels.

Personal data

How personal data is collected, used and disclosed, along with your rights under Thailand's Personal Data Protection Act, is set out in the Pick n Wash privacy policy, linked at the bottom of this page.